Citizen Charter

📍 Location

Narayana Medical College Hospital, Nellore is located approximately 5.5 kilometers from the city centre of Nellore, making it easily accessible for patients and visitors.

☎ Enquiry & Information

Central Enquiry and Registration is located at the entrance of the hospital. Additional enquiry counters and help desks are also available in the OPD and Emergency Departments.

🚑 Casualty & Emergency Services

• Patients with urgent medical conditions receive immediate consultation and treatment.
• Emergency registration is completed promptly and free of charge.
• Dedicated teams from Medicine, Surgery, Orthopedics, Pediatrics, Obstetrics & Gynecology are available.
• Resident doctors, nursing staff, paramedics and support staff provide continuous emergency care.
• Serious cases receive treatment priority over administrative formalities.
• Specialists and super-specialists are called whenever required.
• A fully equipped Emergency Operation Theatre is available for urgent surgeries.
• Modern equipment including monitors, ventilators, nebulisers, defibrillators, central oxygen and suction facilities are available.
• Emergency investigations such as Blood Biochemistry, Urine Analysis, Blood Gas Analysis, ECG, USG and X-Ray are available 24×7.
• CT Scan and MRI facilities are available within the hospital campus on payment basis.
• Medicines and surgical supplies are readily available in the Casualty Department.
• Wheelchairs, patient trolleys, waiting areas, toilets, telephones and canteen facilities are provided.

🏥 Outpatient Department (OPD) Services

• OPD registration cards are issued free of cost at the registration counter.
• Patients referred from tertiary and other hospitals must also register.
• Registration cards remain valid for 15 days from the date of issue.
• Patients have the right to consult any doctor or consultant.
• Prior appointments may be obtained through the concerned OPD.
• Patients are generally seen on a first-come, first-served basis.
• Senior citizens and emergency cases may receive priority consultation.
• Specialty clinics operate as per schedules displayed at OPD and enquiry counters.
• Consultants guide patients regarding investigations and laboratory procedures.
• Sample collection facilities for blood, urine and stool are available on the Ground Floor.
• Sample collection timings: 9:00 AM to 4:00 PM.
• Investigation reports should be collected as per the date and time specified.
• Nominal charges apply for investigations and proper receipts are issued.
• Certain investigations may be scheduled for future dates depending on workload.
• Urgent investigations can be prioritized upon recommendation by the treating doctor.
• Facilities available include ECG, Plaster Services, Injections, Immunization, Contraception and MTP Services, Minor Procedures, Physiotherapy, Bronchoscopy and Endoscopy.
• Admission decisions are made by the treating consultant based on bed availability.
• Emergency admissions may be considered out of turn.
• Wheelchairs and patient trolleys are available free of charge.
• Parking facilities are available at designated paid parking areas.
• A medical shop is located adjacent to the Casualty Department.

🛏️ Indoor Services

• Additional charges may apply for specific procedures, surgeries and investigations.
• Resident doctors and nursing staff are available round the clock.
• Treatment is supervised by qualified faculty members.
• Hospital attendants assist with inpatient care activities.
• Intensive Care Units, ISU and Nursery units are equipped with advanced technology.
• Facilities include ventilators, monitors, nebulisers, incubators and defibrillators.
• Generator backup ensures uninterrupted patient care.
• Bed linen is changed during admission and thereafter on alternate days, or whenever necessary.
• Food is served twice daily to admitted patients.
• Destitute patients receive medicines and surgical supplies free of cost, and hospital charges are waived.
• Modern operation theatres support both major and minor surgeries.
• Routine surgeries are scheduled according to departmental waiting lists.
• Visitors are permitted only during designated visiting hours.

🧪 Laboratory Services

• Routine and emergency investigations are performed efficiently.
• Biochemical, microbiological, pathology and immunology investigations are available.
• Specialized investigations are conducted using modern diagnostic facilities.
• A licensed Blood Bank operates 24×7 within the hospital.
• Facilities include blood donation, storage and issue of blood components.
• Strict screening procedures are followed to prevent transfusion-related infections.
• Blood is generally issued on an exchange basis.
• Patients requiring blood should arrange suitable healthy donors.

🤝 Responsibilities of Users

We request all users of the hospital to kindly observe the following responsibilities to ensure a safe, peaceful and patient-friendly environment.

• Please appreciate the constraints under which the hospital functions, considering the large number of patients attending the OPD and Emergency Departments every day.
• Follow all hospital rules and regulations while inside the campus.
• Avoid crowding and unnecessary noise that may inconvenience other patients.
• Help maintain cleanliness within the hospital premises and surroundings.
• Cooperate with security personnel and produce visitor passes whenever requested.
• Help maintain order, discipline and peace inside the hospital.
• Use hospital facilities responsibly and avoid damaging hospital property.
• Do not engage in money transactions with touts or unauthorized persons.
• The hospital is a NO SMOKING ZONE. Smoking is strictly prohibited within the campus.
• Refrain from demanding undue favours from hospital staff and officials.
• Extend courtesy and respect to healthcare workers and fellow patients.
• Provide useful feedback and constructive suggestions to help improve services.